• +44 74666 80676
  • auracoatandclean@gmail.com

Faqs - Aura Coat & Clean

Got Questions?

Here is some popular question & answer
about our cleaning service
  • What is the difference between deep cleaning and after builders cleaning?

    Deep cleaning and after builders cleaning are both detailed services but used for different needs. Deep cleaning focuses on removing built-up dirt in hard-to-reach areas for regular maintenance, while after builders cleaning removes construction dust and debris after renovations or building work, preparing the space for use.

  • Do you guarantee my deposit back?

    Adhering to agency-approved checklists, we meticulously clean every corner of your rental property before you move out. Our cleaning teams strive to meet the highest cleaning standards, ensuring the return of your security deposit.

  • How does a one-time deep cleaning differ from routine home cleaning?

    A deep house cleaning is a comprehensive, professional service designed to restore your home to a spotless condition. It’s ideal for special occasions or maintaining a clean, organised space and is usually offered as a package service using professional tools and products, with flexible cleaning requirements.

  • Do you charge by the hour or per job?

    Our cleaning services are package based, and services are bought into. The cost of the service is determined by the job itself, implying that our cleaners will remain on-site until your property is thoroughly cleaned. The duration of clean does not determine the cost of our cleaning services.

  • How many cleaners will you send?

    The composition of our teams is flexible, ranging from a single cleaner to a crew of up to eight professionals per assignment. The size of the task and the property determines the team size. We ensure to deploy enough cleaners for a prompt and efficient completion of the cleaning service.

  • Do you use chemical-based detergents?

    We strive to use only eco-friendly products for most of our jobs. Where necessary more abrasive/corrosive substances may be used. Regardless, all our cleaning solutions are of superior quality, suitable for both residential and commercial properties. If however, you have sensitivities to specific detergent ingredients, please inform us. We will ensure your service is performed using alternative products.

  • How does hot-water extraction carpet cleaning work?

    Hot-water extraction is the most effective professional carpet cleaning method. It uses powerful equipment to inject hot water and detergent deep into carpet fibres, loosen dirt, and extract it thoroughly. Small furniture is moved, stains are pre-treated, and carpets typically take 3–5 hours to dry after cleaning.

  • Are you insured?

    Yes, we have full public limited liability insurance, meaning anything damaged (0 track record) during the cleaning service, will be remedied.

  • Do you deep clean appliances?

    Deep clean of appliances is an optional service that can be added to any of our package deals, with prices ranging from £10-£40 per item. Our most cost effective offer is a comprehensive deep clean of all appliances for £85. However, basic surface clean of all appliances is included as a standard feature in all our package deals.

  • Do I have to be at the property while the service takes place?

    You may stay at the property during the cleaning, but we recommend being present before and after the service to review tasks, make any adjustments, and confirm the cleaning has been completed to your satisfaction.

  • Is there anything I can do if I am not happy with the cleaning service?

    If you are unsatisfied with the service or the check-out report indicates that there is additional cleaning that needs to be done, we will return to the property free of charge if we are notified within 72 hours.

  • How do I book your services?

    We offer a user-friendly booking service that is optimised for your convenience or your can call our friendly booking team on +44 74666 80676 between 8 am to 9 pm – 7 days a week.

  • What payment methods do you accept?

    We accept all major credit/debit cards, or use Klarna’s interest free payment options (1. Pay now. 2. Pay in 30 days. OR 3. Pay in 3 instalments!) via Stripe. Alternatvely you can pay cash on the day of cleaning.

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